Director - Customer Interaction Strategy (f/m/d)

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Team meeting- teamwork - Diversity in the workplace

How You’ll Make Your Mark

Your main tasks in this role are:

At ALDI SÜD's International Customer Interaction unit, you design seamless and engaging customer experiences across digital, in-store, and service touchpoints
As a Director for Business Strategy, Marketing & Communication you lead and manage a team of strategy professionals, marketing and communication specialists incl. supervising employees, resolving impediments and fostering a collaborative and innovative work environment
You’ll maintain a clear roadmap by organising and prioritising deliverables, while effectively managing workloads to align with business needs and team capacity
In your role you will represent the business strategy in decision-making processes, and maintain communication on requirements, progress and risks
Within the function you’ll monitor performance through key indicators, drive process optimisation, manage the budget, and evaluate results for continuous improvement
You’ll develop the business vision, strategy, goals and operating model for ICI in line with ALDI’s strategy by striving for simplicity, efficiency and cost awareness while maximizing value through omnichannel solutions
In addition, you will measure and steer the strategy implementation using OKRs and ensure its documentation remains relevant and accurate
You’ll be responsible for conducting thorough market and competitor analyses to identify trends, opportunities and potential threats
Working in ICI you will engage closely with key stakeholders across all functions of the organisation to collect feedback as well as communicate strategic plans and ensure alignment and effective execution of strategic initiatives (e.g., nextALDI)
In addition, you will have a close collaboration in particular with product lines and IPO Strategy to ensure the strategy is effectively implemented
You’ll facilitate decision-making by preparing strategic international committees and regularly updating ICIC, GSO, IMC, TPC etc.
As a Director for Business Strategy, Marketing & Communication you will orchestrate training and upskilling across functions to enable country organisations master tools, processes, and cost efficiency (accountability for training remains within product lines)
You’ll be responsible for overseeing Brands & Campaigns, the Creative Hub and external communication

Your Profile

The requirements of the role include:

As a Director for Business Strategy, Marketing & Communication you have a bachelor’s and/ or master’s degree in business administration or other relevant fields
You have more than 7 years of professional experience in a fast-paced environment
You have more than 3 years of experience with e-commerce, digital services or customer engagement propositions
As a leader, you are able to manage teams as well as projects and bring at least 3 years of experience in a leading position
You are experienced in developing and implementing international business strategies for large corporations
In addition, you have a strong business acumen and entrepreneurial skills with the ability to make informed decisions in complex environments
You have exceptional methodical competencies including structuring and planning, analytical and conceptual thinking, applying frameworks and facilitation
As a Director for Business Strategy, Marketing & Communication you have outstanding communication and stakeholder management skills
You strive for simplicity, efficiency, and cost-effectiveness while delivering value through omnichannel solutions
You’re fluent in the English language

A Career that Benefits You

Our benefits for you are wide-ranging:

6 weeks of annual leave every year for all
A range of subsidised childcare support options
Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
Mobile devices provided to enable flexible working
Relocation support (including visas/permits, home search and moving allowance)
Free and subsidised healthy food and drinks provided at work
Subsidised public transport
Bike leasing program to save up to 20% on bike costs to encourage sustainable transport and improve affordability
Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
All the training you need to excel in your role
Extensive personal and professional development
High level of responsibility in a diverse and international business environment
Collaboration with teams across borders
Private health insurance discounts
Comprehensive wellbeing & (mental) health support
On-site & online sports with Wellpass membership