GBS - Service Management Consultant (f/m/d)

How you'll Make your Mark

Your main tasks in this role are:

• Collaborate with stakeholders across Global Business Services (GBS), Service Towers, and international markets to support strategic initiatives, service management activities, and organisational transformation efforts
• Coordinate governance activities including stakeholder meetings, action tracking, decision logs, and follow-up on key initiatives
• Develop management presentations, leadership updates, reporting, and decision-making materials for senior stakeholders
• Support the development and continuous improvement of service management frameworks, processes, governance models, and service catalogues
• Assist in the definition, monitoring, and reporting of KPIs, SLAs, and other performance metrics to support data-driven decision-making
• Maintain project plans, milestone tracking, and delivery reporting while proactively identifying risks, dependencies, and capacity constraints
• Support change management, communication, and stakeholder engagement activities to drive alignment and adoption of new ways of working
• Facilitate collaboration across functions and countries, ensuring consistent documentation, knowledge sharing, and alignment on priorities
• Support the operation of service portfolio, demand, SLA/KPI and performance-management processes, maintaining accurate registers, dashboards and action tracking
• Analyse service performance and customer feedback, identify risks or improvement opportunities, and coordinate follow-up across Service Towers, providers and markets
• Contribute to the development of standards, templates, and best practices that improve operational effectiveness and governance maturity across GBS
• Conduct research, analysis, benchmarking, and problem-solving activities to support strategic recommendations and continuous improvement initiatives
• Ensure deliverables, communications, and documentation meet high quality standards and are completed within agreed timelines
• Handle sensitive and confidential information with discretion, professionalism, and integrity

Your Profile

The requirements of the role include:

• Relevant degree or experience in Business Administration, Economics, Communications, Project Management, Organisational Development, or a related field
• 3+ years of professional experience in consulting, PMO, project management, service management, transformation, governance, or a similar business function
• Strong organizational and prioritisation skills with the ability to manage multiple workstreams simultaneously
• Excellent written and verbal communication skills in English, with the ability to engage confidently with stakeholders at all organizational levels
• Experience creating executive presentations, reports, and communication materials for senior leadership
• Strong analytical and problem-solving skills with a high level of attention to detail
• Ability to work independently, take ownership of deliverables, and proactively drive topics forward
• Experience managing stakeholder meetings, tracking actions, and coordinating cross-functional initiatives
• Comfortable working in an evolving environment where structures, processes, and priorities continue to develop
• Strong collaboration and relationship-building skills within multinational and cross-functional teams
• Experience with Microsoft PowerPoint, Excel, Teams, and other productivity and collaboration tools
• Experience using AI-enabled productivity tools such as Microsoft Copilot is considered an advantage

A Career that Benefits You

Our benefits for you are wide-ranging:

• 6 weeks of annual leave every year for all
• A range of subsidised childcare support options
• Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
• Mobile devices provided to enable flexible working
• Relocation support (including visas/permits, home search and moving allowance)
• Free and subsidised healthy food and drinks provided at work
• Subsidised public transport
• Bike leasing programme to save up to 20% on bike costs to encourage sustainable transport and improve affordability
• Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
• All the training you need to excel in your role
• Extensive personal and professional development
• High level of responsibility in a diverse and international business environment
• Collaboration with teams across border
• Private health insurance discounts
• Comprehensive wellbeing & (mental) health support
• On-​site & online sports with Wellpass Membership

Remuneration

Gross annual salary starting from € 62.500*
*willingness to overpay with appropriate qualifications

Place of work

​Moserstraße 42, 5020 Salzburg​

Start of work

​As soon as possible​

How to Apply

All applications take place through our online portal. Simply login and submit your CV, photo and all relevant certificates/qualifications.